Rec2connect  

Building connections and achieving goals through recreation therapy and aquatic therapy       

Aquatic Programming Cancellation and Payment Policy

REC2CONNECT PAYMENT POLICY:

Clients shall be billed monthly on a four (4) session minimum basis through Quickbooks Online. Invoices shall be provided to Client provided via email at the beginning of the week in which they are due. Payment is due on no later than the first day of the new set of sessions.

  • Payment is due upon receipt of the invoice -Invoices will come from Rec2Connect via Quickbooks -Client will be invoiced for 4 sessions in advance and payment is due on the first date of the set of 4 -Payment can be made by bank transfer, credit card (3% processing credit card fee will be added in next invoice), or cash/check at session, or mailed to:


                    Rec2Connect, LLC

                    311 Tiverton Court

                    Wadsworth, OH 44281

     

  • Payment not received prior to second session will have a $35 late fee added to next billing cycle -Payment not received prior to the third session will result in participant being removed from our active roster and placed on the Rec2Connect waiting list


REC2CONNECT CANCELLATION POLICY:

Attendance and consistency are important to achieving our client’s personalized goals through Rec2Connect’s Recreation Therapy programs.

If, for any reason, your child or participant is unable to make their scheduled session, a 24 hour notice must be given in order to avoid incurring any late cancellation fees.

Missing a session without any prior notice (no show) will be billed in full.

We understand conflicts, illness, and extenuating circumstances arise, please call us as soon as you are aware you will be missing a session.

Absences/cancellations for medical procedures do not count towards the policy when provided with 24 hour notice.

If the recovery exceeds 3 weeks, individual will be placed back on waiting list with priority when an opening occurs.

Absences/cancellations for menstrual cycle do not count towards the policy.

Any more than 3 cancellations that occur in a quarter, will result in being removed as an active Rec2Connect client and placed on the Rec2Connect wait list.

If seen more than 1x per week, any more than 6 cancellations in a quarter, will result in being removed as an active Rec2connect client and placed on the Rec2connect wait list.

The quarters are as follows: January-March, April-June, July-September, and October-December.

A rescheduled session will help your child/participant stay on course and is not considered a cancellation. Rescheduled sessions must be made in advance and mutually agreed upon with your aquatic specialist.

Rec2Connect will make every effort to reschedule the session when cancelled by client within seven (7) days; however, there is no guarantee there will be an available time slot that meets the client’s needs, therefore, it is the client’s responsibility to give as much notice as possible.

Should the Rec2Connect cancel a session at any time and for any reason, the client may have the choice to reschedule the missed session or skip that session.

Our team has policies in place to maintain consistent schedules and provide substitutes for staff with detailed session plans in place for any specialist who is filling in temporarily.